Shipping & Returns

Shipping

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I take great care in shipping your pottery and offer shipping to the 48 contiguous United States. Rates vary by size and weight. Pottery requires a larger box with ample packing materials. For environmental reasons, I use biodegradable packing peanuts.

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All packages are shipped either UPS ground or USPS priority. I will notify you when it has been sent. You'll receive a tracking number with your shipping notification. Most orders ship within two weeks. 

 

Local shoppers can request in-store pickup for online orders. 

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In the case of custom work, the pieces have to be made and fired taking up to 4 weeks.

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Returns

Returns are accepted with prior approval only. 

 

Due to the nature of the ceramics process, each piece of pottery is unique. I do not guarantee pieces sold as a set to be identical. NO returns will be accepted for variations between pieces.

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NO returns will be accepted after ten days of receipt of shipment. If you need to make a return, please email me upon receipt. Returns will be credited for pottery only, not shipping. Return shipping is paid by the customer.

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NO returns for any item that has been used or has come in contact with any liquid. If your item is returned and moisture is suspected, it will be refused.

Damaged Products

Please save the broken item and it's packing materials. Take photos of the package and item. This is required by the carrier for insurance claims. If you dispose of these before a claim is submitted, a replacement will not be provided.

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As most pieces are one-of-a kind, please email to discuss equivalent replacement.